TECHNOLOGY FOR CHANGE

IBM Expands Tech Support with New Virtual Briefing Center

Judy Mottl | Date: 02-10-10 | Comments

IBM launches Virtual Briefing Center to help users looking to shore up knowledge on a wide range of enterprise data challenges.

IBM has launched a new online initiative to help customers, potential adopters and tech professionals looking to shore up knowledge on a wide range of enterprise data challenges.

IBM�s Virtual Briefing Center is manned by a slate of IBM experts on hand to help answer questions, offer solutions and explain IBM technology options on everything from System x and BladeCenter hardware to energy efficiency and virtualization implementations.

In a letter announcing the effort, Lu Ahnemann, director of IBM Worldwide STG Executive Briefing Centers, explains what propelled IBM's latest knowledge base, described by IBM as an "online portal to the knowledge and expertise we offer to clients every day."

"We are leading the industry with our commitment to dynamic infrastructure in support of a smarter planet," writes Ahnemann. "Our portfolio is the richest it has ever been, and whether you want to go 'green,' virtualize or secure your infrastructure, better harness your data to deliver business results, hear about future trends and directions, or simply need a platform solution, we are ready and able to help you."

The VBC offers slide presentations, technology overviews, product demos and customized technology briefings. The first live Webinar planned, on Feb. 22, is an overview discussion of IBM's Power Systems family.

The session will reveal the latest tech advancements with the technologies and PowerVM virtualization aspects as well as storage technology insight.

According to project lead Anirban Chatterjee, managing consultant for Power Systems at IBM's Executive Briefing Center in Austin, Texas, the portal's content will prove extremely valuable to IT teams working with such technologies.

"The biggest benefit to the customer is direct access to content posted by our subject matter experts," Chatterjee says. "These aren't presentations filled with filtered marketing buzzwords; these are real IT consultants communicating real information about IBM solutions."

In addition to Webinar presentations, the portal offers 44 presentations on topics ranging from Live Partition Mobility to efficient storage approaches to hardware monitoring insight and everything in-between.

There is also quick access to other IBM information knowledge bases, such as the company�s YouTube video channel. The top favorite for viewers is the presentation on IBM PowerVM.